Refund policy

Having second thoughts? We accept returns and exchanges within 7 days of delivery.

We want you to love what you ordered. If something isn't right, contact us within 7 days of receiving your order and we'll sort it out.

2. Core Return Policy

Changed your mind? We accept returns within 7 days of delivery. Here's what you need to know:

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Return requests must be submitted within 7 days of receiving your order.

  • Refunds are issued to the original payment method (credit/debit card, Kakao Pay, Toss).

How to Return (Step-by-Step)

  • Step 1: Click "Start a return" or email us at returns@easenwear.com with your order number.

  • Step 2: We confirm your return within 1–2 business days and send return instructions.

  • Step 3: Pack the item securely and ship to the address provided. Return shipping cost is the customer's responsibility.

  • Step 4: Once we receive and inspect the item, we notify you by email. Refunds processed within 3–5 business days.

4. Exchanges

We accept exchanges for a different size or colour within 7 days of delivery. Please follow the same steps as a return. Customers are responsible for return shipping costs. Once we receive your item, we will ship the replacement.

5. Non-Returnable Items

Items that have been worn, washed, or altered

Items without original tags attached

Underwear and intimate items (hygiene reasons)

Items marked Final Sale at time of purchase

Customized or made-to-order items


6. Return Shipping Costs

Reason for Return

Who Pays

Defective, damaged, or wrong item received

✓ EASEN covers return shipping

Change of mind, size, or colour

Customer is responsible


7. Refund Details

Payment Method

Refund Process

Credit / debit card

Refunded to original card within 3–5 business days. Bank processing may add time.

Kakao Pay

Refunded to original Kakao Pay account within 3–5 business days.

Toss

Refunded to original Toss account within 3–5 business days.