Shipping policy

 

EASEN ships within South Korea only at launch. We process and dispatch orders Monday to Friday. Orders placed before 12:00 PM KST are processed the same day where possible.

 

Service	Estimated Time
Standard domestic	1–3 business days after dispatch
Express domestic (if available)	Next business day in major cities
Jeju Island & remote areas	2–5 business days, additional surcharge may apply

 

Delivery times are estimates and may be affected by courier delays, public holidays, and peak seasons (Chuseok, Lunar New Year, 11.11 sale, etc.).

 

Order Value	Shipping Cost
Under KRW [INSERT FREE SHIPPING THRESHOLD]	KRW [INSERT AMOUNT]
KRW [INSERT FREE SHIPPING THRESHOLD] and over	Free
Jeju / remote areas	Additional KRW [INSERT] surcharge

 

Developer: insert the free shipping threshold. Industry standard for Korean premium fashion is typically KRW 50,000–70,000. Confirm with Gabriela before launch.

 

 

•     Orders are processed Monday to Friday, excluding public holidays.

•     Orders placed on weekends or public holidays will be processed the next business day.

•     You will receive an email with your tracking number when your order is dispatched.

•     Processing time is 1–2 business days in addition to delivery time.

 

 

If a delivery attempt fails because no one is available to receive the package, the courier will leave a delivery notice. You can then arrange redelivery or collect from the courier depot. If the package is returned to EASEN due to an incorrect address or repeated failed delivery attempts, we will contact you. Redelivery charges may apply.

 

 

If your order arrives damaged, please photograph the packaging and product immediately and contact us at support@easenwear.com within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.

In the rare event of a lost parcel, please contact us. We will investigate with the courier and resolve the issue within 5 business days.

 

Korean public holidays may affect processing and delivery times. We will post advance notices on the site during major holiday periods (Chuseok 추석, Lunar New Year 설날).

 

For any shipping queries: support@easenwear.com

 

Customer service hours: Monday–Friday 10:00–18:00 KST

 

Effective date: 05/06/2026 Last updated: 05/06/2026